Refund Policy

Overview

We want paid ATS Checker features to work as described. If you have a billing or service problem, contact support@atschecker.app within 14 days of the charge. We respond within three business days.

Nothing in this policy limits any mandatory refund, cancellation, or consumer rights that apply where you live.

When a refund may be approved

We generally approve or fairly consider requests involving:

• A duplicate or incorrect charge.
• Paid access that was not delivered because of a verified ATS Checker error.
• A Monthly Flex renewal you did not intend to continue, when reported within 14 days and the renewed benefits have not been substantially used.
• A material paid feature that did not work as described and could not be restored within a reasonable time.

When a refund may be declined

Except where required by law, a refund may be declined when:

• The request is submitted more than 14 days after the charge.
• A substantial portion of the purchased AI actions, job projects, exports, or other digital benefits has already been used.
• The request concerns an expired access period or a completed service that was delivered as described.
• The problem results from unsupported software, third-party connectivity, or a failure to follow documented requirements and ATS Checker remained available.
• An account was suspended for fraud, abuse, unlawful activity, or a material violation of our Terms of Service.

Plan-specific terms

Single Job Pass

This is a one-time purchase for one job project. It does not automatically renew.

90-Day Job Search Sprint

This is a one-time purchase providing access for 90 days. It does not automatically renew.

Monthly Flex

Monthly Flex automatically renews every month until canceled. You can cancel from Settings → Billing. Cancellation stops future renewals but does not automatically refund a charge that has already been processed. You can still submit a refund request under this policy.

How to request a refund

Email support@atschecker.app from the address connected to your ATS Checker account. Include:

• Your account email.
• The plan and purchase date.
• The order or transaction reference from your receipt.
• The reason for the request and any relevant error details.

Approved refunds are returned to the original payment method. Banks and payment methods commonly take 5–10 business days to display the funds after processing.

Payment processor

Creem acts as merchant of record for Creem-processed purchases and may assist with refunds, taxes, receipts, payment-method issues, and disputes. Refund decisions may also be subject to Creem's terms and payment-provider requirements.

Chargebacks

Please contact us before opening a payment dispute. We will review eligible requests promptly. Fraudulent chargebacks or abuse may result in account restrictions.